Cancellation Policy

Standard Bookings No Refund will be provided for cancellations made within 7 days of the check-in date. Cancellations made more than 7 days before check-in are eligible for a 100% refund. No-Show Policy In case of a no-show, the entire booking amount will be forfeited. No refunds will be issued. Early Check-Out If a guest decides to check out before the reserved departure date, no refund will be given for the unused nights. Group Bookings (7 or More Guests) No Cancellation Allowed: Group bookings of 07 or more persons are strictly non-cancellable. No refunds will be provided under any circumstances. Date Amendment: If guests wish to amend or reschedule their group booking, the new stay dates will be subject to current rates. Any difference in tariff must be paid in advance to confirm the revised dates. Amendments are subject to availability and must be requested at least 12 days prior to original check-in.

Liability

• The Metro Stay and its employees shall not liable for any damages caused mentally or physically as a result of, or in connection with:
• Any delays or cancellations. In the event of a traveler becoming ill during a vacation, or having to cut their vacation short, all hospital and medical expenses are the travelers responsibility.
• Monetary crises, social unrest, political or labor problems, economic changes, electrical outages due to weather, mechanical maintenance or construction difficulties, for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever resulting from events beyond our or a suppliers reasonable control, including but not limited to acts of Nature (hurricanes, mudslides, earthquakes), flight cancellations or changes, strikes, labor disputes, lockouts, threats or acts of terrorism, acts of war or declared war, hurricanes or weather conditions, diseases or epidemics/pandemics, novel or unexpected conditions and local laws.
• Absence of travel documents, visas, passports, health certificates where required. The Metro Stay is not responsible for advisement of travel and entry requirements.
• Loss of items that are not secured in the hotel safe, or for losses incurred when rooms are not locked.

Stay policy

A 50% deposit of the total room cost including taxes is required to secure your reservation. Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us immediately at info@thegoldenpalace.co.in if you have any questions or require any changes. This email will also include important information that we urge you to read to ensure your travel to The Metro Stay is issue free.

Please review our Cancellation Policy below. Securing your reservation with a credit card means you accept the terms of our Cancellation Policy.

The remaining balance of your total room cost including taxes is due on check in at the hotel. The Metro Stay accepts cash (INR, US Dollars and Euros), and credit card (Visa, Master Card and American Express,Other). Travelers checks are no longer accepted at The Metro Stay. Alternatively you may pay your hotel room balance via bank wire transfer prior to your arrival. Please contact us at info@thegoldenpalace.co.in if you would like us to send you bank account details and wire transfer instructions. Payments must be received no less than one week prior to your arrival date. Please ensure you confirm your payment with us via email.

Pets are not permitted at The Metro Stay.